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FAQ

1 | Do you guarantee authenticity?

YES . Before any item is posted to the website, it is thoroughly reviewed by our qualified team, and undergoes a rigorous brand-specific authentication process through Entrupy - the leading technology in verifying a bag's authenticity. Each bag verified by Entrupy is accompanied by an authenticity certificate. We are confident that all items are authentic, and therefore, offer to accept returns should any items we sell prove otherwise.  

 

2 | Do you accept returns?

Get what you ordered, or your money back. We guarantee that our products are 100% authentic, and are honestly and accurately represented in their listings, including all relevant information about size, color, style and condition. If your item didn't arrive as described on our website, our promise to you is that we will give you a full refund.

However, for any other reason of return (i.e. too big, too small, doesn't look good on me), we are unable to allow any returns on merchandise. 

With that said, we are here to help YOU - so  please reach out to us if you have any issues. We will try to accommodate you in the best way we can. 

 

3 | Do you charge for shipping?

Standard US domestic ground shipping is on us. Express and International shipping prices are determined by item size and destination. 

*Please let us know if you prefer priority shipping, and we would be happy to accommodate you (fees will apply). 

 

5 | When will my item(s) be shipped?

Items are generally shipped within 1 business day following receipt of payment. 

For items being shipped from our studio in Paris, they will be shipped within 3 business days following receipt of payment. Please note that items shipped from Paris will come through to our San Francisco studio first for final inspection. These deliveries range from 3 business days up to 2 weeks.

 

6 | What shipping service do you use?

Items are shipped via SHYP for deliveries within the US, and USPS for international deliveries. All packages are sent with a signature required for security reasons. 

 

7 | Can I pay and pick-up items in person?

Yes! If you happen to be in San Francisco or Paris, we would love the opportunity to meet you in person. Please  make an appointment  or email us directly. 

 

8 | What forms of payment do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, Discover and American Express. If you would like to pay with Paypal or another alternative method, please email us. 

 

9 | Why are some items prices above retail?

Although most items sold by The-Collectory are considerably marked below their original retail price, some items may be priced higher than the original retail price due to:

-Rarity: Limited edition, special order, or vintage items may exceed retail prices because of their market scarcity

-Availability: The item value may increase beyond its original retail price if an item is on a waitlist or sold-out in stores, due to its low supply and high demand. 

 

10 | Do you ever have sales?

The-Collectory does not offer regular sales events. We do, however, discount prices on select items after they have been available for an extended period of time on our website, so keep your eyes peeled! 

11 | Do you offer layaway?

Unfortunately we do not offer layaway at this time.

 

12 | You seem to know a lot about selling - can you help me sell my handbag?

We are so happy to introduce you to all the services we now offer to help you sell your handbag:

Consignment/Buyout: fill out the corresponding forms on our website under the sell tab, and we will reach out via email with quotes for your pieces. You can either consign them and keep 90%* of the profit once it sells, or you can accept a buyout rate and get instant cash. 

Product Styling:A photo says a thousand words, and if you want to sell your handbag, we truly believe that the listing photos are what push the sale. For just $99 a product, we professionally photograph your pieces - photos which you can then use for your listing(s) on whatever platform you want to sell your pieces on (Tradesy, eBay, etc.). 

*Bonus: We will also include a description of your item(s) - that you can use on your listings. 

Authentication:Did you lose your original receipt and need to prove to a potential buyer that it's an authentic piece? For $30, we authenticate your handbag, and send you a verified authenticity certificate from Entrupy - the leading technology that authenticates handbags.  

 


 

Still got questions? Reach out to us as we would love to help.