1 | Do you guarantee authenticity?

Before any item is posted to the website, it is reviews by our qualified team of authenticators who specialize in that item's brand to confirm its authenticity. Each item goes through a rigorous brand-specific authentication process. We are confident that all items are authentic, and therefore, offer to accept returns should any items we sell prove otherwise. 

2 | Do you accept returns?

Get what you ordered, or your money back. We guarantee that our products are 100% authentic, and are honestly and accurately represented in their listings, including all relevant information about size, color, style and condition. If your item didn't arrive as described on our website, our promise to you is that we will give you a full refund.

In order to provide you with quality designer pieces at the best deal possible, we try to be mindful of our costs, including return processing. Therefore, for any other reason of return (i.e. too big, too small, doesn't look good on me), we are unable to allow any returns on merchandise. 

3 | Do you charge for shipping?

Standard US domestic ground shipping is on us. Express and International shipping prices are determined by item size and destination. 

*Please let us know if you prefer priority shipping, and we would be happy to accommodate you (fees may apply). 

4 | When will my item(s) be shipped?

Items are generally shipped within 1 business day following receipt of payment. 

For items being shipped from our studio in Paris, they will be shipped within 3 business days following receipt of payment. Please not that items shipped from Paris will come through to our San Francisco studio first for final inspection. These deliveries range from 3 business days up to 2 weeks.  

5 | What shipping service do you use?

Items are generally shipped within 1 business day following receipt of payment. 

For items being shipped from our studio in Paris, they will be shipped within 3 business days following receipt of payment. Please not that items shipped from Paris will come through to our San Francisco studio first for final inspection. These deliveries range from 3 business days up to 2 weeks.  

6 | Can I pay and pick-up items in person?

Items are generally shipped within 1 business day following receipt of payment. 

For items being shipped from our studio in Paris, they will be shipped within 3 business days following receipt of payment. Please not that items shipped from Paris will come through to our San Francisco studio first for final inspection. These deliveries range from 3 business days up to 2 weeks.  

7 | What forms of payment do you accept?

Items are generally shipped within 1 business day following receipt of payment. 

For items being shipped from our studio in Paris, they will be shipped within 3 business days following receipt of payment. Please not that items shipped from Paris will come through to our San Francisco studio first for final inspection. These deliveries range from 3 business days up to 2 weeks.  

8 | Why are some items prices above retail?

Items are generally shipped within 1 business day following receipt of payment. 

For items being shipped from our studio in Paris, they will be shipped within 3 business days following receipt of payment. Please not that items shipped from Paris will come through to our San Francisco studio first for final inspection. These deliveries range from 3 business days up to 2 weeks.  

9 | Do you ever have sales?

Items are generally shipped within 1 business day following receipt of payment. 

For items being shipped from our studio in Paris, they will be shipped within 3 business days following receipt of payment. Please not that items shipped from Paris will come through to our San Francisco studio first for final inspection. These deliveries range from 3 business days up to 2 weeks.  

10 | Do you offer layaway?

Items are generally shipped within 1 business day following receipt of payment. 

For items being shipped from our studio in Paris, they will be shipped within 3 business days following receipt of payment. Please not that items shipped from Paris will come through to our San Francisco studio first for final inspection. These deliveries range from 3 business days up to 2 weeks.